Enterprise Terms of Service
Effective Date: January 1, 2026 | Governing Law: State of Delaware, USA
1. Acceptance of Enterprise Terms
These Terms of Service ("Agreement") govern the access to and use of the Novaflow multi-agent orchestration platform, APIs, SDKs, and associated enterprise documentation. By deploying our SDK, provisioning API credentials, or signing an Enterprise Order Form, you represent that you have the authority to bind your organization to this Agreement.
2. Customer Data Ownership
As between Novaflow and Customer, Customer retains all right, title, and interest (including all intellectual property rights) in and to Customer Data submitted to the platform. Novaflow acquires no ownership rights in Customer Data or any generated outputs derived therefrom.
3. Service Level Commitments & Uptime SLA
Novaflow provides a 99.9% monthly uptime service level commitment for Growth and Enterprise tier subscriptions, excluding scheduled maintenance windows announced at least 72 hours in advance.
4. Acceptable Use Policy
Customer agrees not to use the Services in violation of applicable laws, including U.S. export control regulations, or in violation of Anthropic's Usage Policy. Any attempt to reverse engineer underlying foundational weights or circumvent safety filters is strictly prohibited.
5. Limitation of Liability & Indemnification
Except for breaches of confidentiality, gross negligence, or indemnification obligations, neither party shall be liable for indirect, incidental, or consequential damages. Maximum aggregate liability under this Agreement shall be limited to fees paid during the prior 12-month period.
6. Inquiries & Legal Notices
All legal notices should be sent in writing to:
legal@novaflowai.tech